Educational Case Manager (Chinese Mandarin-Speaking)

Tutor Me EducationEducation, tutoring

Workable locations: Canada. California, United StatesFull-TimeManager

Salary not disclosed

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Job Details

Languages: Clear and excellent ENGLISH and CHINESE (Mandarin) communication skills, technology skills, and organization skills, required.
Experience: 2-3 years progressive career growth
Required Skills: Microsoft OfficeCustomer service

Bachelor’s degree required.
2–3 years of progressive career growth.
Experience working in a virtual operations and team environment.
Clear and excellent English and Chinese (Mandarin) communication skills required.
Proficiency in Microsoft Office and Google applications.
Ability to manage time, plan, prioritize, and organize multiple responsibilities.
Ability to build trust and manage virtual relationships with customers, employees, and business partners.
Ability to manage remote teachers and work independently.
Ability to adapt to changes in the work environment and acquire new skills as required.
Ability to communicate effectively in virtual environments and through in-person, phone, and video channels.

Conduct intakes with families and students.
Coordinate instructors and manage class schedules to staff sessions effectively.
Manage virtual tutoring sessions and schedules with students and teachers.
Monitor students’ academic progress and coordinate academic plans.
Provide virtual administrative support, including answering phones and managing daily business data.
Support regional operations and maintain company operating standards.
Deliver programs and initiatives for students and school district partners.
Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments.
Build relationships with students and families and help resolve conflicts through open communication.

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