Application Support Engineer
New
C
Crypto.comCryptocurrency trading
Listing location: Canada; Workplace type: RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent written and verbal communication skills (English).
- Experience
- 2+ years of production support experience preferably within the Banking or Financial Service industry.
- Required Skills
- PythonSQLBashJavaGrafanaRESTful APIsLinux
Requirements
- Have 2+ years of production support experience, preferably in banking or financial services.
- Have experience supporting FIX protocol and APIs.
- Have experience supporting trading systems (OMS/EMS) and exposure to equities, derivatives, FX, or cryptocurrency trading.
- Use UNIX commands for debugging and have experience with SQL and Bash or Python scripting.
- Have a strong technical understanding of Linux/Java-based systems.
- Have exposure to cloud technology and DevOps utilities.
- Have knowledge of monitoring, visualization, and scheduling tools such as Grafana, Prometheus, Control-M, ITRS Geneos, or Dynatrace, or similar utilities.
- Bring incident-handling and troubleshooting skills; ITIL certification is preferred.
- Be able to work shifts and provide weekend support.
- Communicate clearly in written and verbal English with stakeholders and interfacing teams.
- Be able to manage multiple priorities and deliver under pressure and demanding deadlines.
Responsibilities
- Provide technical application, API, and network connectivity support to Sales, business users, and institutional and retail customers.
- Identify and resolve production incidents, taking end-to-end ownership and coordinating with technical and business support teams.
- Escalate and resolve incidents in a timely manner.
- Own release activities, participate in audit reviews, and execute BCP exercises.
- Maintain process management in line with ITIL practices, SLAs, and client expectations.
- Monitor and automate application and infrastructure alerts to support system stability and uptime.
- Maintain the knowledge repository and standard operating procedure documentation.
- Identify process improvements, optimize workflows, automate manual tasks, and improve service levels.
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