Voice Communications Specialist

New

JobgetherHealthcare communications

Based in the United StatesFull-TimeJunior

Salary not disclosed

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Job Details

Experience: At least one year of experience in a call center or telephone operator role, or two years of customer service experience.
Required Skills: Project ManagementMicrosoft ExcelCustomer serviceNetworking

Have a high school diploma or equivalent.
Have at least one year of experience in a call center or telephone operator role, or two years of customer service experience.
Understand networking and distributed computing concepts, including client-server configurations.
Be familiar with telephone systems, messaging technologies, paging equipment, and related communication tools.
Have working knowledge of computer applications and office equipment.
Use clear, professional, and courteous communication with diverse callers.
Assess caller needs, route requests, and manage multiple requests accurately and calmly.
Document calls and messages accurately, with attention to time-sensitive requests.
Follow established procedures and appropriately escalate emergencies and critical communication needs.
Understand project management principles and coordinate communication-related tasks.
Preferred: have previous experience in healthcare or a related field.
Be able to remain stationary for extended periods and operate a computer and other office equipment.

Answer, screen, and route incoming and outgoing calls to the appropriate departments, personnel, and services.
Provide directory assistance and telephone system guidance to patients, visitors, healthcare professionals, and external callers.
Place and document local, long-distance, and international calls, and coordinate conference call requests.
Assist patients with telephone dialing and general communication-related questions.
Activate paging systems and follow emergency communication procedures during medical emergencies and crisis situations.
Support staff when paging systems are unavailable by making program changes and implementing approved backup procedures.
Contact on-call physicians and designated healthcare personnel for clinical or operational needs.
Operate telephone, paging, messaging, fax, telex, and computer-based communication systems.
Receive, record, track, and distribute telex and facsimile messages.

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