Associate Director, Field Launch & Change Surge
New
J
JobgetherField operations
Based in the United StatesFull-TimeDirector
SalaryExpected base salary range of $145,600 to $270,400
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Job Details
- Experience
- At least six years of experience in field operations, launch execution, program delivery, or other execution-focused roles within complex, cross-functional organizations.
- Required Skills
- Stakeholder managementRisk Management
Requirements
- Bachelor's degree from an accredited four-year college or university.
- At least six years of experience in field operations, launch execution, program delivery, or other execution-focused roles in complex, cross-functional organizations.
- Ability to coordinate operational initiatives, translate strategic plans into practical deliverables, and complete activities within established timelines.
- Familiarity with launch readiness frameworks, cutover planning, hypercare support, or structured issue management is an advantage.
- Ability to identify dependencies, anticipate operational challenges, and develop mitigation strategies.
- Ability to align stakeholders, influence decisions, and drive accountability without direct managerial authority.
- Ability to manage competing priorities and respond quickly to changing business needs and tight deadlines.
- Strong organizational skills, attention to detail, ownership, and follow-through.
- Ability to collaborate across functions, portfolios, and organizational levels.
- Willingness to travel approximately 10% domestically and/or internationally.
Responsibilities
- Lead operational support for major product launches, technology or process releases, and high-impact organizational changes.
- Translate launch and change strategies into field activities, readiness tasks, cutover plans, timelines, and ownership assignments.
- Assess cross-functional dependencies, training gaps, workflow disruptions, and operational constraints, and coordinate mitigation plans.
- Coordinate launch preparation by maintaining readiness checklists, clarifying timelines, and establishing escalation procedures.
- Manage post-launch hypercare, including issue triage, ownership, resolution, and communication.
- Track operational issues through closure and collaborate on root-cause solutions.
- Align field execution leaders, enablement teams, operations, and other partners on timelines, readiness expectations, and support models.
- Monitor readiness indicators, dependencies, and risks, and provide updates and recommendations to execution leadership.
- Capture lessons learned and develop readiness playbooks, reusable templates, and standardized operating procedures.
- Support multiple portfolios or workstreams as priorities change.
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