Customer Success Advisor
New
J
JobgetherDigital experience
Based in the United StatesContractSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 6–8 years of experience in customer success, account management, or consulting.
- Required Skills
- Data AnalysisChange ManagementCustomer SuccessAccount Management
Requirements
- Have a bachelor's degree in a relevant field.
- Have 6–8 years of experience in customer success, account management, or consulting.
- Bring experience with value realization methodologies, ROI measurement, and customer success metrics.
- Analyze data, identify trends, and translate findings into actionable business insights.
- Facilitate workshops and align customer stakeholders around business objectives and success plans.
- Be familiar with customer success platforms and tools such as Gainsight.
- Communicate effectively with operational, technical, and executive audiences.
- Apply analytical, problem-solving, and relationship-building skills.
- Understand change management and strategies for driving technology adoption.
- Be familiar with Adobe Experience Cloud or comparable enterprise digital experience platforms.
- Identify customer risks, manage expectations, and coordinate cross-functional teams to improve customer outcomes.
Responsibilities
- Engage customers through digital engagement models and customer health indicators to strengthen relationships and encourage adoption.
- Understand customer business objectives, success criteria, and opportunities for value realization.
- Build relationships with operational stakeholders and monitor sentiment, solution adoption, and account health.
- Translate customer objectives into Value Realization Programs with defined metrics, milestones, and measurable outcomes.
- Lead Value Runbook Assessments to evaluate adoption, performance, and opportunities for improvement.
- Monitor adoption trends, ROI, success KPIs, and other indicators of business value.
- Identify attrition risks and adoption gaps, and develop proactive retention and recovery plans.
- Identify expansion opportunities and coordinate handoffs to sales teams and ecosystem partners.
- Coordinate Strategic Business Reviews and share insights on adoption, customer health, and recommended next steps.
- Prepare meeting notes, value updates, account health summaries, and customer success plans; troubleshoot adoption challenges and escalate technical issues when needed.
View Full Description & ApplyYou'll be redirected to the employer's site
