Call Center Agent
New
2
24 Hours GroupTowing services
United States, Pacific Time ZoneFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Lead GenerationCustomer support
Requirements
- Use a computer meeting one of the listed Intel, AMD, or Macintosh processor specifications.
- Have at least 12 GB of RAM.
- Have at least 128 GB of SSD storage.
- Have at least 2 GB of graphics memory.
- Maintain primary internet with jitter below 10 ms, latency below 160 ms, upload speed above 25 Mbps, and download speed above 40 Mbps.
- Maintain secondary internet with jitter below 10 ms, latency below 160 ms, and upload and download speeds of at least 25 Mbps.
- Have reliable power backup capable of sustaining a full eight-hour shift; a UPS is not sufficient.
- Work shifts for a call center operating 24/7.
Responsibilities
- Manage incoming and outgoing operations calls.
- Identify clients’ needs and find solutions.
- Answer inbound calls.
- Convert inbound calls into leads and towing jobs.
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