Contact Center Representative
New
S
SendaRideHealthcare transportation
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English proficiency (reading, speaking, and listening).
- Experience
- 1–3 years of contact center or customer service experience.
- Required Skills
- Customer serviceTime ManagementCustomer support
Requirements
- Have 1–3 years of contact center or customer service experience.
- Demonstrate excellent communication and interpersonal skills.
- Bring an empathetic, positive, and solutions-oriented mindset.
- Have strong time management skills and the ability to thrive in a fast-paced environment.
- Maintain reliable attendance and a commitment to exceptional service.
- Type at a minimum speed of 25 WPM.
- Have English proficiency in reading, speaking, and listening.
- Have high-speed internet and a dedicated, quiet workspace.
Responsibilities
- Deliver customer support by phone, email, and chat.
- Help riders schedule and coordinate transportation for healthcare appointments and other essential needs.
- Resolve questions and concerns with empathy, urgency, and a solutions-focused approach.
- Coordinate with transportation providers and Guides to ensure reliable service.
- Meet established performance and service goals.
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