Learner Services Advisor
New
U
Ultimate Medical AcademyHealthcare education
Source API remote eligibility restrictions: United StatesFull-TimeEntry
Salary19 USD per year
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Job Details
- Languages
- Ability to professionally communicate fluently in verbal and written English.
- Experience
- 1+ years’ experience in customer service, contact center or hospitality role.
- Required Skills
- Microsoft ExcelCustomer serviceTime ManagementPowerPointRelationship building
Requirements
- High school diploma or equivalent experience.
- Build relationships with learners.
- Ability to learn basic technical computer skills.
- Time-management skills and personal accountability.
- Ability to professionally communicate fluently in verbal and written English.
- Ability to support a diverse and inclusive work environment.
- Computer literacy and ability to navigate and use the technology required for the role.
- Preferred: 1+ years’ experience in customer service, contact center, or hospitality.
- Preferred: Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and Microsoft Teams.
- Requires a quiet home-office workspace, ability to be on camera, and a hard-wired high-speed internet connection.
- Flexibility to work evenings and weekends as needed.
Responsibilities
- Provide academic guidance on course navigation, academic policies, and course expectations.
- Engage with learners as a primary point of contact for non-academic inquiries and concerns via voice, text, and video.
- Identify at-risk learners and provide guidance to support their academic success.
- Collaborate with colleagues to develop and implement retention initiatives.
- Contribute to individual, team, and departmental retention goals.
- Participate in team collaboration, digital workspaces, and virtual events.
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