Technical Support Specialist - Web Hosting Service Division
New
A
ALTTRIX CLOUDWeb hosting
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Effective English language proficiency in reading, writing, and speaking is necessary
- Experience
- The web hosting industry requires a minimum of 3 years of relevant customer service experience.
- Required Skills
- PHPBashMySQLCustomer service
Requirements
- Have a minimum of 3 years of relevant customer service experience in the web hosting industry.
- Have experience and understanding of website migration.
- Have advanced professional knowledge of MySQL, Apache, PHP, WHMCS, and Linux CLI.
- Have effective English proficiency in reading, writing, and speaking.
- Demonstrate a customer-focused mindset and adaptability in complex situations.
- Have strong analytical and problem-solving skills.
- Manage time effectively, including multitasking and prioritization.
- Have a minimum tenure of 6 months in the current role.
- Maintain a Quality Assurance score of 90% or higher.
- Complete 4 or more items per hour to meet the sustained productivity requirement.
- Maintain consistent and reliable attendance.
- Be willing to take related technical courses to enhance job knowledge.
Responsibilities
- Contribute to migrating existing customers to updated servers.
- Work with project managers and colleagues to complete customer migrations on schedule.
- Provide customer service to new and existing customers throughout the migration process.
- Communicate with customers and team members during migrations.
- Address obstacles and resolve migration issues promptly.
- Use bash and customized tooling to create scripts that improve process efficiency.
- Assist with the general support queue and handle advanced support responsibilities as needed.
- Maintain dependable attendance in accordance with company and department policies.
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