Customer Support Consultant
New
S
SupportYourAppCustomer support
Rabat, Rabat-Salé-Kénitra, Morocco. Tunis, Tunis Governorate, Tunisia. Cape Town, Western Cape, South Africa. Mexico City, Mexico City, Mexico. Santiago, Santiago Metropolitan Region, Chile. Montevideo, Montevideo Department, UruguayContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent English communication skills (Written C1 level or higher)
- Experience
- 1+ years of experience in a customer support role
- Required Skills
- ZendeskTroubleshootingAnalytical thinkingCustomer support
Requirements
- Have at least 1 year of experience in a customer support role.
- Have excellent English communication skills, with written English at C1 level or higher.
- Have expertise with CRM systems.
- Bring a troubleshooting and analytical perspective.
- Demonstrate strong analytical thinking and reading skills.
- Have a personal computer with at least 8 GB of RAM.
- Have a stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.
- Experience in the gaming industry is a plus.
- Experience with Zendesk is a plus.
Responsibilities
- Deliver customer support via email.
- Maintain an organized, process-driven workflow.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply customer happiness practices.
- Maintain a deep understanding of client solutions and meet KPIs.
- Communicate with developers and cross-functional specialists.
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