Head of People - Strategic Operations
Job Details
Requirements
- Significant experience leading global People Operations.
- Strong understanding of the employee lifecycle, service delivery, People systems, policies, processes, data, governance and compliance.
- Experience building scalable People operations across multiple jurisdictions while balancing global consistency with local requirements.
- Experience managing People governance, employment compliance and operational risk across multiple jurisdictions.
- Experience with audits, regulatory scrutiny and leading due diligence processes.
- Comfort working with Finance and P&L leaders and connecting People decisions to commercial priorities.
- Experience using workforce analytics to inform decisions about cost, capacity, retention, mobility and capability.
- Experience in professional services or consulting, including workforce capacity, capability, utilisation, revenue, client delivery and organisational cost.
- Experience building high-performing teams and influencing senior stakeholders.
- Experience in organisations undergoing significant growth, transformation or change.
- Experience preparing for investment, merger or acquisition, integration, audit, due diligence or IPO is valuable.
Responsibilities
- Contribute to the direction and leadership of the People function as a senior member of the People Leadership Team.
- Own and evolve the People Operations operating model and global service delivery across regions and time zones.
- Improve People processes using AI, AI agents, automation, workflow orchestration, self-service and systems integration.
- Oversee People data, technology, governance and workforce analytics to support evidence-based decisions.
- Maintain oversight of global employment compliance, audits, regulatory obligations and operational risks.
- Ensure People data, documentation, policies and controls are ready for investment, acquisition, audit and external scrutiny.
- Partner with senior leaders across Sales, Pre-Sales, Solutions, Consulting, Strategy, Marketing and Shared Services.
- Advise leaders on organisation design, workforce planning, leadership capability, talent, performance and retention.
- Lead strategic People and organisational projects and cross-functional initiatives.
- Turn strategic priorities into programmes with clear ownership, measures, governance and delivery plans.