Client Success Manager
New
S
SMGExperience management
Source API remote eligibility restrictions: United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum 2+ years of experience in client success, account management, consulting, customer experience, or another customer-facing role.
- Required Skills
- SalesforceAccount ManagementRelationship management
Requirements
- Bachelor’s degree or equivalent work experience.
- Minimum 2+ years of experience in client success, account management, consulting, customer experience, or another customer-facing role.
- Working knowledge of client success, customer experience programs, retention, and value realization.
- Strong relationship management skills with clients, executives, and internal cross-functional partners.
- Ability to provide consultative guidance, identify risks and opportunities, and influence action.
- Ability to manage priorities, client communications, and program health across multiple accounts.
- Previous roles in client success, account management, CX, customer feedback, market research, or consulting are preferred.
Responsibilities
- Serve as an SMG program and product expert, demonstrating features and delivering training.
- Manage client program health and adoption across survey design, reporting setup, invite methods, close-the-loop processes, and data integrations.
- Share best practices, cross-client examples, training, and practical feature guidance.
- Align partnership priorities, deliverables, and timelines with client business objectives.
- Lead annual or semi-annual survey and program consultations, maturity assessments, and strategic partnership planning.
- Manage client communications about deliverables and program updates, resolve concerns, and escalate critical issues.
- Build relationships with client contacts across levels and advocate for clients within SMG.
- Identify opportunities to expand listening channels and program value, partnering with Sales on additional capabilities.
- Maintain accurate Salesforce records for deliverables, client health inputs, and action items.
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