Fulfillment Support Specialist
New
S
SupportYourAppCustomer support, fulfillment
Workable workplace: remote; Workable locations: Casablanca, Casablanca-Settat, Morocco. Rabat, Rabat-Salé-Kénitra, Morocco. Marrakesh, Marrakesh-Safi, Morocco. Cape Town, Western Cape, South Africa. Johannesburg, Gauteng, South Africa. Tunis, Tunis Governorate, Tunisia, Monday–Friday, 9:00 AM–6:00 PM (GMT+2)ContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent English communication skills (at least C1 level)
- Experience
- At least 1 year of experience in customer support is required; 6 months to 1 year of experience in fulfillment
- Required Skills
- Problem SolvingCustomer support
Requirements
- Have at least 1 year of customer support experience.
- Have 6 months to 1 year of experience in fulfillment.
- Have excellent English communication skills at C1 level or higher.
- Be familiar with CRM tools, order management systems, and basic logistics processes.
- Demonstrate strong communication, empathy, and problem-solving skills.
- Have excellent organizational skills, attention to detail, and time-management skills.
- Be able to multitask, prioritize requests, and handle escalations.
- Demonstrate adaptability, technical aptitude, and willingness to learn new tools.
- Show ownership, accountability, and focus on KPIs.
Responsibilities
- Create, verify, and assign orders according to established procedures and fulfillment requirements.
- Coordinate with internal teams via instant messaging to support scheduling, reporting, and order fulfillment.
- Respond to internal and external fulfillment queries with clear, timely, and empathetic communication.
- Track orders, monitor their status, and follow up on outstanding tasks.
- Identify and escalate delayed or at-risk orders, and follow up to support resolution.
- Handle order-related shipping, delivery, and return inquiries, coordinating with relevant teams when needed.
- Maintain accurate order information, inventory updates, and fulfillment records in relevant systems.
- Follow established processes, manage priorities, and contribute to team performance targets and KPIs.
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