Customer Support Agent
New
C
CoconutE-commerce customer support
Philippines, Evening Pacific timePart-Time
Salary$650-1100 monthly
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Job Details
- Languages
- English proficiency rating (CEFR)
- Required Skills
- ShopifyCustomer support
Requirements
- Shopify experience.
- Monday.com experience.
- Be empathetic, proactive, detail-oriented, and customer-focused.
- Have strong communication skills and a commitment to a premium, human, white-glove experience.
- Experience in premium customer service, e-commerce support, and order management is good to have.
- Esthetics, cosmetology, or technical skincare background is good to have.
- Ability to explain products and guide customers toward suitable purchases or swaps is good to have.
Responsibilities
- Manage customer email communication and day-to-day support requests.
- Navigate customer accounts, edit orders, and manage fulfillment or subscription actions.
- Take over chat conversations after the AI initiates them and handle more complex cases.
- Support phone conversations as phone support is introduced.
- Build custom carts, apply discounts, and guide customers through purchases.
- Provide tailored recommendations, swaps, resolutions, and follow-through based on each customer’s situation.
- Deliver a personalized, white-glove purchase and support experience.
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