Lead Product Manager, Fan Experience

New

SeatGeekTicketing, e-commerce

Remote - United StatesFull-TimeLead

SalaryThe salary range for this role is $152,000 - $220,000 USD.

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Job Details

8+ years of product management in consumer e-commerce, marketplaces or travel.
Experience with acquisition funnels, landing experiences or growth.
Ability to get work prioritized and shipped by teams you do not manage.
Working fluency in paid marketing, SEO, AI-driven discovery and attribution.
Strong experimentation and analytical skills.
Strong written communication skills.
Experience with pricing, trust or design-system work spanning multiple surfaces.
Strong attention to detail.
Bonus: experience using automation or AI tools to monitor product quality at scale.
Bonus: live events or ticketing experience.

Drive the vision, strategy and metrics for the fan journey from marketing channels through landing and checkout.
Track changes in discovery, including AI assistants, AI-driven search and social commerce, and bring opportunities to the right teams.
Optimize landing experiences so they match the marketing channel or link that brought fans to them.
Lead cross-cutting features such as price display, credits and incentives, notifications, saved and followed events, and trust signals.
Set up automated quality checks for consistency across surfaces and AI-powered experiences, and identify broken experiences, regressions and drop-off spikes.
Map the full journey, identify where fans drop off, and make data- and research-backed cases for improvements.
Analyze funnel, channel and experiment results, monitor journey metrics, and provide recommendations to partner teams.
Run discovery through fan research, data analysis and competitive teardowns, and develop ideas and experiments for partner teams.
Shape Product and Marketing team roadmaps and run working sessions to align and advance journey work.
Prototype with AI coding tools, use AI to synthesize research and data, and share effective workflows with other product managers.

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