Product Operations Manager
New
P
PeopleGroveHigher education SaaS
Listing locations: USAFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–8+ years of experience in product operations, program management, or a senior product role at a B2B SaaS company
- Required Skills
- JiraProduct OperationsRelease ManagementConfluence
Requirements
- Have 5–8+ years of experience in product operations, program management, or a senior product role at a B2B SaaS company.
- Have built or significantly improved a release process in a cross-functional environment.
- Have a strong working knowledge of Jira, Confluence, and similar B2B SaaS tools.
- Be able to hold people accountable across teams, follow up, push back, and enforce standards while maintaining relationships.
- Bring experience establishing a Product Ops function from scratch as a differentiator.
- Have operated at or alongside Director level with cross-company scope as a differentiator.
- Bring familiarity with higher education, edtech, or similarly mission-driven SaaS environments as a differentiator.
Responsibilities
- Own the end-to-end release process, including the calendar, release notes, stakeholder communications, and release standards.
- Ensure Customer Success, Support, and Sales are ready before each release ships.
- Coordinate monthly New & Next meetings and manage bi-weekly product releases and release-lock meetings.
- Coordinate release notes across product managers and maintain consistent quality.
- Coordinate release cycles across Product, Engineering, Customer Success, Sales, Support, and Marketing.
- Partner with Product Marketing and Solutions Engineering on internal-to-external handoffs.
- Own cross-functional working rhythms, including release meetings, RACI maintenance, and process documentation.
- Maintain product team processes, templates, tools, Jira roadmap boards, sprint health, and reporting cadence.
- Plan and run quarterly roadmap planning sessions, track progress, and escalate at-risk or missed deadlines.
- Define product health metrics with Engineering and Analytics, standardize Mixpanel event naming, and report product KPI dashboards.
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