Senior Client Management Specialist
New
O
OrchestraStrategic communications
Can be fully remote in the U.S. for the right candidateFull-TimeSenior
Salary70,000 - 80,000 USD per year
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Job Details
- Experience
- 4-6 years of experience in operations, project management, agency, startup, campaign, or similarly fast-paced environments; at least 2 years of direct experience managing business development or campaign planning processes within an agency setting
- Required Skills
- Project ManagementMicrosoft Power BITableauStakeholder managementHubSpotNetSuiteAsanaZendesk
Requirements
- 4-6 years of experience in operations, project management, agency, startup, campaign, or similarly fast-paced environments.
- At least 2 years of direct experience managing business development or campaign planning processes within an agency setting.
- Strong stakeholder management skills and comfort working with senior leaders.
- Excellent project management skills, including prioritizing workstreams and tracking progress across multiple stakeholders.
- Experience building and maintaining workflows, dashboards, or reporting in Asana or comparable project management platforms.
- Ability to manage multiple projects simultaneously, work efficiently under pressure, and meet deadlines with high attention to detail.
- Ability to take initiative, manage up, maintain confidentiality, and exercise sound judgment.
- Strong judgment and comfort handling sensitive information.
- Preferred: Experience with HubSpot and NetSuite or similar CRM and ERP platforms.
- Preferred: Data visualization skills and working proficiency in Power BI or Tableau.
- Preferred: Familiarity with Zendesk or other ticketing and intake systems.
- Preferred: Experience supporting system implementations, integrations, process automation, or data and reporting initiatives with technical teams.
Responsibilities
- Translate Client Management leaders’ strategic priorities into scalable processes, systems, tools, and actionable plans.
- Collaborate with Operations, Finance, Culture, and client-facing teams to improve workflows, reporting, and operating processes.
- Project manage client leadership model adoption, internal trainings, and cross-sell and growth readiness efforts.
- Identify opportunities for automation, standardization, and process improvement; simplify workflows and reduce rework.
- Support adoption of new processes and ways of working through change management initiatives.
- Use data and feedback to identify trends and recommend improvements to Client Management programs and processes.
- Own processes, programs, and internal initiatives end-to-end; enforce process inputs, timelines, and ownership.
- Support intake, triage, and prioritization of Client Management requests.
- Prepare briefings, summaries, and materials for executive and cross-functional meetings.
- Support planning and execution of internal and external events, including trainings and conferences.
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