Senior Client Management Specialist
New
O
OrchestraStrategic communications
Can be fully remote in the U.S. for the right candidateFull-TimeSenior
Salary70,000 - 80,000 USD per year
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Job Details
- Experience
- 4-6 years of experience in operations, project management, agency, startup, campaign, or similarly fast-paced environments; at least 2 years of direct experience managing business development or campaign planning processes within an agency setting
- Required Skills
- Project ManagementMicrosoft Power BITableauStakeholder managementHubSpotNetSuiteAsanaZendesk
Requirements
- Have 4-6 years of experience in operations, project management, agency, startup, campaign, or similarly fast-paced environments.
- Have at least 2 years of direct experience managing business development or campaign planning processes within an agency setting.
- Bring strong stakeholder management skills and comfort working with senior leaders.
- Have project management skills to prioritize workstreams and track progress across multiple stakeholders.
- Have experience building and maintaining workflows, dashboards, or reporting in Asana or a comparable project management platform.
- Be able to manage multiple projects simultaneously, work efficiently under pressure, and meet deadlines with high attention to detail.
- Be able to take initiative, manage up, maintain confidentiality, and exercise sound judgment.
- Preferred: experience with HubSpot and NetSuite or similar CRM and ERP platforms.
- Preferred: data visualization skills and working proficiency in Power BI or Tableau.
- Preferred: familiarity with Zendesk or other ticketing and intake systems.
- Preferred: experience supporting system implementations, integrations, process automation, or data and reporting initiatives with technical teams.
Responsibilities
- Translate Client Management priorities into scalable processes, systems, tools, and actionable plans.
- Collaborate with Operations, Finance, Culture, and client-facing teams to improve workflows, reporting, and operating processes.
- Project-manage client leadership model adoption, internal trainings, and cross-sell and growth readiness efforts.
- Identify opportunities for automation, standardization, and process improvement.
- Manage multiple workstreams, balancing urgent requests with longer-term projects.
- Support change management and adoption of new processes and ways of working.
- Use data and feedback to identify trends and recommend improvements to Client Management programs and processes.
- Manage processes, programs, or internal initiatives end-to-end and help ensure consistent follow-through.
- Prepare briefings and materials for executive and cross-functional meetings, and support internal and external events as needed.
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