Community Moderator
U
UdacityOnline education
Residing in IndiaPart-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Content managementCustomer serviceOrganizational skillsMultitasking
Requirements
- Reside in India.
- Have good knowledge of online communities and the ability to stay calm under pressure.
- Understand online community platform moderation tools, including forums, commenting, and content management.
- Know Udacity’s services, target audience, and community culture.
- Have good knowledge of customer service principles.
- Have strong organizational and multitasking skills and a proactive approach.
- Have a strong internet connection for fully online duties.
- Be available to monitor the forum at least twice daily, including weekends, and work across days and evenings as required.
- Be able to work part-time as an external contractor alongside a current job.
- A Udacity course or Nanodegree graduate background is an added plus.
Responsibilities
- Provide students with non-technical support in the community.
- Monitor the forum daily, including weekends, at least twice per day.
- Handle posts that violate guidelines and ensure members follow community guidelines.
- Organize and maintain the online platform.
- Support forum activities and brainstorm ways to increase member engagement with the Community Manager.
- Assist the Community Manager with performance summaries when requested.
- Attend regular online meetings with Udacity representatives.
- Respond in group discussions with Udacity representatives.
- Help ensure members have an engaging learning environment.
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