Senior IT Tech

New

Colombia. Ecuador. Nicaragua. Panama. El Salvador. Venezuela, Bolivarian Republic ofFull-TimeSenior

Salary not disclosed

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Job Details

Have proven experience in advanced IT technical support, systems administration, or a similar senior-level IT role.
Have strong knowledge of network infrastructure, including TCP/IP, LAN, WAN, VPN, VLAN, DNS, DHCP, routing, and switching.
Have experience configuring and managing firewalls and network security appliances such as Cisco, Palo Alto, or SonicWall.
Be able to troubleshoot Windows Server, Linux, Active Directory, and cloud environments.
Have hands-on experience with VMware, Hyper-V, or other virtualization platforms.
Have experience administering Microsoft Azure, AWS, or Google Cloud environments.
Know cybersecurity best practices, threat detection, vulnerability management, incident response, and MFA.
Have experience with backup, storage, and disaster recovery solutions such as Veeam, Acronis, or Synology.
Be familiar with RMM tools such as ConnectWise, Kaseya, or N-able.
Know scripting and automation using PowerShell, Python, or Bash.
Be able to manage technical escalations, coordinate with vendors, and prioritize critical issues.
Have strong documentation, organization, and project coordination skills.
Have customer service skills and be able to explain technical concepts to non-technical users.
Be able to support and mentor junior IT technicians.
Be fluent in English and Spanish.

Troubleshoot complex Level 3 technical issues escalated by junior technicians, including network failures, server issues, software problems, and security incidents.
Configure, maintain, and troubleshoot networking infrastructure, including LAN, WAN, VPN, VLAN, firewalls, routers, switches, and wireless networks.
Manage Windows and Linux servers, Active Directory, DNS, DHCP, Group Policy, and virtualization environments.
Administer and support cloud infrastructure, including Microsoft Azure, AWS, and hybrid cloud environments.
Monitor system performance, identify potential problems, and implement preventive maintenance procedures.
Conduct cybersecurity assessments, investigate security threats, and implement security solutions such as MFA, encryption, firewalls, and intrusion prevention systems.
Maintain backup and disaster recovery solutions, perform recovery testing, and support business continuity planning.
Lead technical projects, including server deployments, infrastructure upgrades, cloud migrations, and network improvements.
Develop and maintain automation scripts using PowerShell, Python, or Bash, and configure and optimize RMM tools.
Maintain technical documentation, coordinate with vendors, communicate technical recommendations, and mentor Level 1 and Level 2 technicians.

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