Senior Project Manager, Professional Services
New
R
RubrikData protection
Remote (AUS and APAC Time Zone), AUS and APAC Time ZoneFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years of direct Project Management experience
- Required Skills
- Project ManagementJiraStakeholder managementConfluenceGoogle WorkspaceAsana
Requirements
- Have 8+ years of direct project management experience delivering customer-facing enterprise technical projects.
- Bring experience from a Professional Services or Consulting organization.
- Hold a PMP (Project Management Professional) certification.
- Have proven experience building or scaling PMO governance models supported by AI, standard delivery methodologies, and project health tracking processes.
- Have managed multiple complex, high-visibility client engagements concurrently in a fast-paced technology environment.
- Have experience mentoring, coaching, and developing junior- to mid-level project managers.
- Have expert knowledge of project management tools such as Smartsheet, Jira, Confluence, or Asana, and Google Workspace.
- Bring executive communication, stakeholder management, negotiation, and conflict resolution skills.
- Technical background in data management, cloud infrastructure, data protection, enterprise storage, cybersecurity, or SaaS delivery is a plus.
- Additional Agile/Scrum, ITIL, or Prosci Change Management certifications are a plus.
- Financial acumen in Professional Services metrics such as revenue recognition, margin, utilization, and project profitability is a plus.
Responsibilities
- Lead end-to-end delivery of concurrent enterprise customer projects from kickoff to sign-off.
- Prepare customers for deployment and establish success criteria, targets, deliverables, and project milestones.
- Manage project resources, schedules, and budgets to keep execution on track.
- Identify, track, and mitigate project risks and technical dependencies.
- Serve as the primary contact and escalation owner for customer executives, internal teams, and third-party partners.
- Perform quality control throughout project lifecycles to ensure deliverables meet standards and customer objectives.
- Partner with Professional Services leadership to maintain PMO governance, operating procedures, methodologies, and KPIs.
- Audit project workflows and delivery tools and drive initiatives to improve operational efficiency, margins, and customer satisfaction.
- Support resource allocation, utilization tracking, and project health reporting across the Professional Services portfolio.
- Mentor project managers and share practices, templates, and lessons learned across the team.
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