Customer Implementation Manager
New
D
Daniels HealthHealthcare waste management
Listing location: Chicago, IL; Workplace type: Remote; Structured job location: Chicago, ILFull-TimeManager
Salary75,343 - 90,127 USD per year
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Job Details
- Required Skills
- Project ManagementSalesforceStakeholder managementRisk Management
Requirements
- Have a bachelor's degree or an equivalent combination of education and experience.
- Have experience managing customer implementations, onboarding programs, client delivery initiatives, operations projects, or related project management activities.
- Have experience in healthcare, healthcare services, health technology, clinical operations, medical waste, or another regulated industry.
- Demonstrate success leading complex, cross-functional implementation or deployment projects.
- Bring project management skills in planning, dependency tracking, risk management, issue resolution, change control, and status reporting.
- Have experience using project management platforms, CRM systems such as Salesforce, and collaboration tools.
- Demonstrate organizational skills, attention to detail, and follow-through.
- Be able to work independently, prioritize competing demands, and make sound decisions in a dynamic environment.
- Have communication and stakeholder management skills, including the ability to influence without direct authority.
Responsibilities
- Lead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support.
- Serve as the primary point of contact and project lead for customers throughout the implementation lifecycle.
- Develop and maintain project plans covering scope, milestones, timelines, deliverables, dependencies, and risks.
- Facilitate customer kickoffs, implementation meetings, readiness reviews, and post-launch follow-up activities.
- Coordinate cross-functional teams, including Sales, Account Management, Operations, Supply Chain, Installation, Technology, Clinical Education, Training, and Client Success.
- Drive accountability for deliverables, action items, and deadlines across internal and external stakeholders.
- Monitor implementation progress, identify risks, and develop mitigation plans to keep projects on track.
- Maintain project documentation, status reports, risk logs, action plans, and launch readiness materials.
- Manage scope changes and document and communicate implementation requirements.
- Identify opportunities to improve implementation processes, tools, workflows, and customer experience.
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