IT Operations Administrator
J
JobgetherIT operations
Based in the United States.Full-TimeSenior
SalaryBase salary typically ranges from $110,000 to $130,000 per year
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Job Details
- Experience
- At least 5 years of experience in IT operations, systems administration, endpoint management, or technical support.
- Required Skills
- PythonBashGoogle Workspace
Requirements
- At least 5 years of experience in IT operations, systems administration, endpoint management, or technical support.
- Hands-on experience supporting macOS and iOS/iPadOS, including remote troubleshooting and endpoint administration.
- Experience with Iru/Kandji, Jamf, or a comparable mobile device management (MDM) platform.
- Experience administering Okta, Google Workspace, and modern SaaS applications.
- Working knowledge of SSO, user provisioning, groups, permissions, and access lifecycle management.
- Strong troubleshooting skills across devices, browsers, identity systems, connectivity, and application integrations.
- Ability to independently resolve complex technical issues and deliver IT system or workflow improvements, including testing changes and validating outcomes.
- Experience building or adapting scripts and workflow automations; familiarity with GAM, APIs, Bash, or Python is preferred.
- Experience using AI-assisted tools responsibly, including protecting sensitive data, validating outputs, and recognizing when human review is needed.
- Clear written and verbal communication skills, including explaining technical issues to employees with varying technical knowledge.
- Ability to collaborate across IT Engineering, Security, People, and business teams in a distributed, fast-paced environment.
Responsibilities
- Investigate and resolve employee technology issues across macOS, iOS/iPadOS, browsers, connectivity, authentication, and SaaS applications.
- Participate in the IT on-call rotation and communicate next steps for urgent issues outside regular business hours.
- Manage onboarding, role changes, leaves of absence, and offboarding, including accounts, access, devices, and remote logistics.
- Administer endpoint management platforms, software deployments, configuration profiles, operating system updates, device health, and compliance follow-up.
- Maintain Okta, Google Workspace, Slack, Zoom, and other SaaS applications, including SSO, provisioning, groups, permissions, configurations, and integrations.
- Maintain device and application inventories, conduct access reviews, optimize licenses, and apply least-privilege access practices.
- Build, test, document, and maintain scripts and workflow automations; validate AI-assisted outputs and implement monitoring and failure handling.
- Lead operational improvements through investigation, pilot testing, employee communication, deployment, and validation; maintain recovery procedures, runbooks, and self-service guidance.
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