HP Amplify Program Support Consultant
J
JobgetherLearning operations
Listing location: India; Workplace type: Remote; Structured job location: IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3 years of experience in learning operations, customer support, partner enablement, training administration, or a similar role.
- Required Skills
- Stakeholder managementProcess improvementCustomer support
Requirements
- Have a bachelor's degree or equivalent professional experience; Business Administration, Human Resources, Learning and Development, Communications, or a related discipline is preferred.
- Have at least 3 years of experience in learning operations, customer support, partner enablement, training administration, or a similar role.
- Have practical experience supporting learning programs, managing certification processes, responding to customer inquiries, and coordinating training activities.
- Demonstrate a strong customer and partner service orientation, professionalism, integrity, and confidentiality.
- Communicate clearly in writing and verbally, including explaining complex procedures and certification requirements to different audiences.
- Bring strong analytical and problem-solving abilities, including investigating issues, identifying root causes, and implementing solutions.
- Demonstrate stakeholder-management skills and the ability to build productive relationships with partners, customers, and internal teams.
- Have experience collaborating with global, cross-functional, and remote teams.
- Be proficient in Microsoft 365 applications, learning management systems (LMS), and customer support tools.
- Have strong organizational skills and attention to detail, and be able to manage multiple requests, prioritize responsibilities, and meet deadlines.
- Show an interest in process optimization, knowledge sharing, and operational improvement.
- Be able to work independently, take ownership of assigned responsibilities, and contribute to team objectives.
Responsibilities
- Act as the primary point of contact for partners and customers seeking help with learning programs, certification requirements, training resources, and learning management systems.
- Guide partners through learning pathways, certification processes, program requirements, and available learning tools.
- Investigate complex learning-related inquiries, identify solutions, and coordinate with internal teams to resolve issues.
- Track and communicate training completion, certification status, compliance requirements, and learning progress.
- Build and maintain relationships with partners, customers, and internal teams through proactive communication and follow-up.
- Ensure support activities meet service-level agreements, communication standards, operational policies, and business procedures.
- Analyze support trends and recurring issues, and recommend improvements to workflows and the partner learning experience.
- Maintain support documentation, update knowledge resources, standardize processes, and share best practices.
- Support onboarding, mentoring, and knowledge-transfer activities for the team.
- Contribute to learning operations, system enhancement, process optimization, and continuous improvement projects.
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