Travel Concierge
New
H
Hire OverseasTravel and hospitality
Workable workplace: remote; Workable locations: Guatemala City, Guatemala, Guatemala. Antigua Guatemala, Sacatepéquez Department, Guatemala. Quetzaltenango, Quetzaltenango, Guatemala. Flores, Petén Department, Guatemala. Panajachel, Sololá Department, Guatemala. Cobán, Alta Verapaz Department, GuatemalaFull-Time
Salary not disclosed
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Job Details
- Languages
- Exceptional written English
- Required Skills
- Customer serviceGoogle SheetsSlack
Requirements
- Write in English with clarity, warmth, and professionalism.
- Bring strong attention to detail and reliability.
- Provide empathetic, client-focused service.
- Respond thoughtfully and balance responsiveness with quality under pressure.
- Adapt quickly and solve problems when travel plans change.
- Be comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platforms.
- Experience with Expedia Tapp or Fora is strongly preferred.
- Be available to consistently work one of the offered shifts: 12 AM to 8 AM Monday through Friday, or 8 AM to 4 PM Wednesday through Sunday.
- Hospitality, travel, or concierge services experience is a plus.
- Experience with AI tools such as ChatGPT or travel research assistants is a plus.
- Familiarity with airlines, loyalty programs, and travel booking systems is a plus.
- International travel experience or strong knowledge of major global destinations is a plus.
Responsibilities
- Chat with travelers via WhatsApp to understand their preferences and provide personalized recommendations.
- Respond to incoming inquiries within 10 to 20 minutes during the shift.
- Handle special requests and coordinate communication between clients and hotels or vendors.
- Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources.
- Verify booking details, including location, timing, currency, and amenities.
- Coordinate hotel reservations, car rentals, and travel logistics across booking platforms.
- Write and curate destination guides and travel recommendations.
- Collaborate with the marketing team on social content about hotels and destinations.
- Resolve changes caused by delays, cancellations, or other unexpected events.
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