Conversational AI / Voice AI Engineer (Parloa)
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Antal Sp. z o.o.Conversational AI
Remote (within Poland)ContractSenior
Salary160 - 180 PLN per hour
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Job Details
- Languages
- English (fluent)
- Required Skills
- PythonRESTful APIsNLP
Requirements
- Have strong hands-on experience with Conversational AI, Voice AI, chatbots, or voicebots.
- Bring commercial experience with Parloa / Parloa AMP, which is highly preferred.
- Alternatively, have solid experience with Cognigy, Dialogflow, IBM Watson Assistant, or Rasa.
- Understand NLU, NLP, dialogue management, and GenAI/LLM concepts.
- Have experience in contact center, telephony, or voice automation environments.
- Have strong knowledge of REST APIs and enterprise integrations.
- Have experience with Python and/or JavaScript (Node.js).
- Be able to work independently in an international environment.
- Experience delivering AI solutions in regulated industries is a nice to have.
- Experience with multilingual conversational platforms is a nice to have.
Responsibilities
- Design, build, and optimize Voice AI and Conversational AI solutions.
- Develop conversational flows using Parloa / Parloa AMP.
- Integrate AI agents with enterprise systems through APIs and backend services.
- Support voice use cases such as authentication, call routing, self-service, and agent handover.
- Configure and optimize NLU/NLP, dialogue management, and agent behavior.
- Use LLMs, GenAI, RAG, and agentic AI workflows in conversational solutions.
- Monitor, test, and troubleshoot AI agents in production environments.
- Collaborate with technical and business stakeholders throughout implementation and rollout.
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