Contact Center Care Coordinator

Texas OncologyOncology healthcare

This is a remote position, but you must reside in the state of Texas.Full-TimeJunior

Salary not disclosed

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Job Details

Languages: Bi-Lingual (Spanish and English)
Experience: One year of experience in customer service, call center or healthcare-related role
Required Skills: Microsoft OfficeProblem SolvingCustomer serviceCritical thinking

High school graduate or equivalent.
At least one year of experience in customer service, a call center, or a healthcare-related role.
Previous healthcare experience and familiarity with medical terminology.
Computer skills and proficiency in Microsoft Office.
Preferred: proficiency in a call center or customer service setting.
Preferred: knowledge of customer service principles and practices, call center telephony, and technology.
Preferred: experience with an electronic medical record (EMR) system.
Preferred: bilingual Spanish and English.
Communicate effectively and clearly, verbally and in writing.
Actively listen to callers to understand their needs and concerns.
Use problem-solving and critical-thinking skills to resolve caller requests and concerns.
Manage time and prioritize tasks to meet service-level metrics.

Ensure a positive patient experience by focusing on satisfaction and resolution.
Respond to customer inquiries by phone, email, and chat in a timely, professional manner.
Provide accurate information about products and services.
Resolve customer complaints and concerns in a timely and effective manner.
Document customer interactions, including inquiry, comment, and complaint details.
Follow up with customers as needed to confirm their issues are resolved to their satisfaction.
Meet or exceed established quality and productivity service-level metrics.
Work collaboratively with other team members to provide customer service.

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