Customer Experience Representative
A
AssuranceAmericaProperty and casualty insurance
This position is fully remote; however, candidates must maintain primary residence within the state of Nebraska.Full-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Preferred: Bilingual (English-Spanish).
- Experience
- 1-2 years of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders.
- Required Skills
- Problem SolvingCritical thinkingCustomer support
Requirements
- Have a bachelor’s degree or 1-2 years of experience in a role requiring critical thinking, problem resolution, and direct interaction with clients or stakeholders.
- Demonstrate creative problem-solving abilities.
- Be able to collaborate across departments and consider diverse perspectives in decision-making.
- Have excellent PC skills.
- Adapt to changing demands in a fast-paced, technology-driven environment.
- Make independent decisions by analyzing multiple data points and applying sound judgment.
- Preferred: Be bilingual in English and Spanish.
- Preferred: Have experience in inside sales, supply chain, or logistics roles involving client support and a solutions-focused approach.
Responsibilities
- Respond to inbound customer calls and identify root causes of issues.
- Analyze customer situations and provide accurate, personalized solutions aligned with company standards and customer needs.
- Assist with underwriting activities and handle exceptions or nuanced policy scenarios appropriately.
- Use the policy management system to troubleshoot issues, improve processing accuracy, and identify recurring challenges.
- Collaborate with the team on discussions and practices that support customer outcomes and operational effectiveness.
- Organize daily tasks and resolve customer inquiries and back-end responsibilities thoroughly and on time.
- Meet or exceed departmental KPIs while balancing efficiency with quality customer engagement.
- Seek opportunities to broaden knowledge across departments and contribute to process improvements.
View Full Description & ApplyYou'll be redirected to the employer's site
