Live Chat/Email Support
T
ToplentCustomer support
Source API remote eligibility restrictions: ColombiaFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum 1 years of experience in customer support or a similar client-facing role
- Required Skills
- Problem SolvingCustomer serviceZendeskCRMCustomer support
Requirements
- Have a minimum of 1 year of experience in customer support or a similar client-facing role.
- Bring strong problem-solving skills and the ability to handle challenging situations with patience and empathy.
- Be organized and able to manage multiple inquiries simultaneously.
- Have experience using CRM, ticketing, or helpdesk software, such as Zendesk, Freshdesk, or Intercom.
- Communicate effectively with a customer-first mindset.
Responsibilities
- Provide timely, accurate, and professional responses to customer inquiries via email, chat, and phone.
- Resolve customer issues by identifying problems, troubleshooting, and delivering effective solutions.
- Maintain accurate records of customer interactions in the CRM system.
- Escalate complex issues to the appropriate team and keep customers informed throughout the process.
- Meet response time, resolution, and customer satisfaction targets.
- Stay up to date with product knowledge, policies, and procedures.
- Share customer feedback, insights, and ideas for process improvements in team discussions.
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