Senior Product Manager
New
P
PeopleGroveHigher education SaaS
Listing locations: India; Location base: IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of product management experience, with at least 2 years owning a complex B2B SaaS product
- Required Skills
- Product ManagementJiraConfluence
Requirements
- Bring 5+ years of product management experience, including at least 2 years owning a complex B2B SaaS product.
- Have experience owning admin, back-office, or operator-facing tooling and measuring improvements to users' daily work.
- Have run a structured intake and prioritization process for client-raised requests, working directly with Customer Success, Support, or Sales.
- Be able to manage a high-volume, interrupt-driven backlog while maintaining a strategic roadmap.
- Demonstrate the ability to navigate ambiguity and turn unclear problem spaces into crisp requirements.
- Have shipped, prototyped, or seriously evaluated LLM-powered features and formed views on trustworthy automation.
- Have experience with Jira, Confluence, Mixpanel, or similar product operations tooling.
- Be comfortable working in a distributed, async-first environment.
Responsibilities
- Own the Engagement Hub administrator-experience roadmap from discovery through delivery, balancing client commitments, strategic bets, and engineering capacity.
- Build and maintain focus-area roadmaps, prioritizing work based on user value, company strategy, and measurable outcomes.
- Become the product expert for assigned areas by understanding workflows, user behavior, technical considerations, and business impact.
- Identify and quantify administrator pain points, then ship fixes and automation that reduce administrative effort.
- Run client-request intake end to end, including triage, prioritization, expectation setting with Customer Success, and timely resolution.
- Turn recurring requests and escalations from Customer Success and Support into product decisions.
- Work with Customer Success and Marketing on positioning, release communications, and client onboarding.
- Collaborate with the VP of Product on annual and quarterly planning, roadmap strategy, and resource prioritization.
- Partner with Engineering and Design from concept through requirements, build, launch, and iteration.
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