Accounts Receivable Specialist
New
I
iSupport WorldwideSaaS finance
Workable workplace: remote; Workable locations: Metro Manila, Philippines, Experience working US business hours for a US-based clientFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Strong written and verbal English communication skills; conversational Spanish preferred
- Experience
- 4+ years of accounts receivable experience in a corporate or SaaS environment
- Required Skills
- SalesforceMicrosoft ExcelGoogle WorkspaceNetSuite
Requirements
- Have 4+ years of accounts receivable experience in a corporate or SaaS environment.
- Bring a strong accounting background and understanding of accounts receivable processes, cash application, and financial reconciliation.
- Have experience working US business hours for a US-based client.
- Demonstrate strong written and verbal English communication skills for customer-facing collections conversations.
- Maintain high attention to detail and accuracy in cash application and financial record-keeping.
- Be able to manage a large customer portfolio and prioritize a high-volume queue against defined performance targets.
- Preferred: Direct experience with NetSuite, Stripe, and Salesforce.
- Preferred: Familiarity with Dialpad or a comparable cloud phone system.
- Preferred: Conversational Spanish.
- Preferred: Experience managing a book of 500 or more active customer accounts and presenting monthly aging reviews to Finance leadership.
- Preferred: Experience in a SaaS or subscription billing environment; an associate degree or higher in Accounting, Finance, Business, or a related field.
Responsibilities
- Post daily cash receipts within 24 hours and attach remittance documentation in NetSuite.
- Reconcile Stripe payment activity and resolve subscription payment failures with customers.
- Investigate unapplied cash, misapplied payments, and short-pay situations, and maintain documented notes on unresolved suspense items.
- Own the accounts receivable aging report and conduct documented collections outreach on accounts 30 or more days past due.
- Coordinate suspension and cancellation workflow escalations for accounts 60 or more days past due.
- Serve as the primary AR contact for customer payment questions, disputes, credit memo requests, and reconciliation needs.
- Document customer interactions in NetSuite and correspond with third-party collections agencies on referred accounts.
- Escalate high-risk balances to the Accounting Manager with a documented recommendation.
- Prepare weekly AR aging summaries and track DSO, CEI, and over-60-day balance concentration.
- Identify recurring payment issues and process improvement opportunities.
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