Senior Solution Consultant
New
J
JobgetherSaaS, CCaaS
Based in IndiaContractSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years of experience in Professional Services or Consulting, or 2+ years in IT application development, software product development, or a similar role within a fast-paced SaaS environment.
- Required Skills
- RESTful APIsSaaS
Requirements
- Hold a bachelor's degree in a technical field or have significant equivalent professional experience in a technical role.
- Have 8+ years of experience in Professional Services or Consulting, or 2+ years in IT application development, software product development, or a similar role within a fast-paced SaaS environment.
- Have experience with Contact Center or CCaaS products; relevant CCaaS or SaaS certifications are preferred.
- Demonstrate strong knowledge of IVR and call-flow development.
- Have experience with Web Services and REST APIs, including creating and managing integrations.
- Be familiar with flowchart and diagramming tools such as Visio or Lucidchart.
- Have consultative skills and the ability to explain technical concepts to audiences with different levels of technical expertise.
- Have experience managing customer relationships and a professional approach to client interactions.
- Demonstrate verbal and written communication skills, attention to detail, and discretion when working with clients.
- Be able to solve problems and learn new technologies quickly.
- Be organized, self-motivated, and comfortable taking ownership in challenging environments.
- Be able to collaborate across functions in a fast-paced, evolving SaaS or startup environment.
Responsibilities
- Lead strategic implementations for new and existing customers, from requirements gathering and solution design through configuration, integration, testing, and training.
- Understand customer business objectives, document user stories, and recommend solutions aligned with industry best practices.
- Gather and document functional and technical requirements, develop prototypes, and create user acceptance testing guides.
- Design and implement integrations using applications and APIs, including Studio flows, data dips, automations, custom applications, and third-party CRM systems.
- Develop customer journey diagrams and implement custom objects, workflows, validation rules, approval processes, triggers, and email alerts.
- Track implementation progress with customers, identify risks, and develop mitigation and contingency strategies.
- Resolve complex implementation challenges and identify effective process and technology solutions.
- Produce technical documentation throughout the implementation lifecycle.
- Collaborate with Product, Support, and other internal teams to deliver feature requests, bug fixes, and support needs.
- Gather requirements, define delivery approaches, and contribute to proposals and statements of work when participating in sales activities.
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