Director of Professional Services, WordPress VIP
New
J
JobgetherEnterprise SaaS/PaaS
Based in United StatesFull-TimeDirector
Salary130,000 - 190,000 USD per year
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Job Details
- Experience
- 8+ years of leadership experience in Professional Services, implementation, technical consulting, or a related delivery function; 5+ years delivering services for enterprise SaaS or PaaS customers.
Requirements
- Have 8+ years of leadership experience in Professional Services, implementation, technical consulting, or a related delivery function.
- Have directly led a Professional Services or delivery organization.
- Have 5+ years delivering services for enterprise SaaS or PaaS customers.
- Bring experience with large-scale migrations, implementations, or custom development.
- Have built and managed a services portfolio, including defining offerings, pricing, and repeatable delivery models.
- Be able to balance standardized delivery models with customer-specific requirements.
- Bring commercial ownership experience, including partnering with Sales on scoping and pricing and identifying expansion opportunities.
- Understand how services performance connects to revenue, retention, and margin.
- Have practical experience using AI to improve operational workflows, delivery efficiency, and team capacity.
- Be able to work effectively with executive-level internal and external stakeholders and communicate complex issues clearly.
- Have people leadership and performance-management experience, including coaching individual contributors, delivery leads, and managers.
- Bring strong commercial judgment and the ability to communicate revenue and margin performance alongside customer and operational outcomes.
Responsibilities
- Lead and manage a Professional Services organization of engineers and delivery managers.
- Oversee migrations, implementations, and custom enterprise engagements.
- Own end-to-end delivery performance, including project health, escalations, customer outcomes, quality, timelines, scope, and operational execution.
- Build an AI-augmented delivery organization to improve execution, time-to-value, efficiency, and capacity.
- Develop a portfolio of services that can be consistently scoped, priced, sold, and delivered while accommodating enterprise customers.
- Own Professional Services commercial performance, including revenue, margin, engagement pricing, and expansion opportunities.
- Partner with Sales and Account Management on scoping, pricing, sales-to-delivery transitions, and customer expansion.
- Establish the strategic direction and operating plan for Professional Services as part of Customer Experience leadership.
- Collaborate with Product, Support, and Account Management to improve services and the underlying platform.
- Represent Professional Services with senior stakeholders and coach delivery professionals through feedback and performance management.
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