FlexFund Support Representative
New
J
JobgetherCustomer support
Fully remote work arrangement from India., Full and ongoing overlap with US Central Time business hours, corresponding to 11:30 PM to 7:00 AM India Standard Time (IST).Full-TimeJunior
SalaryAnnual salary: ₹450,000–₹630,000 INR, depending on experience, skills, job-related knowledge, market alignment, and geographic location.
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Job Details
- Experience
- At least one year of experience in customer service, customer support, or technical support is preferred.
- Required Skills
- Problem SolvingCustomer serviceTechnical supportCustomer support
Requirements
- At least one year of customer service, customer support, or technical support experience is preferred.
- Previous experience working with US-based business teams is required.
- Demonstrate strong attention to detail and accuracy when entering, reviewing, and managing data.
- Navigate multiple systems, including CRM platforms, reporting tools, and other business applications.
- Manage competing priorities, multiple support requests, and workflows while meeting strict deadlines.
- Explain information clearly and interact professionally with clients and colleagues.
- Analyze requests, investigate issues, and identify appropriate resolutions.
- Complete assigned tickets within one business day while maintaining accuracy and customer satisfaction.
- Be available for full and ongoing overlap with US Central Time business hours, corresponding to 11:30 PM to 7:00 AM IST.
Responsibilities
- Respond to client inquiries, explain processes, and guide clients through each stage of the transaction lifecycle.
- Review incoming requests, assess client needs, and determine appropriate solutions.
- Manage order workflows from creation through completion and meet service-level expectations.
- Maintain accurate order information across internal systems, CRM platforms, and reporting tools.
- Monitor daily workflows for system bugs, technical issues, and operational inefficiencies, and document and escalate findings.
- Communicate with clients and internal stakeholders to investigate and resolve order-related concerns.
- Complete support tickets within required targets, focusing on resolution within one business day.
- Maintain accuracy, completeness, and quality in line with QA guidelines.
- Collaborate with US-based teams during the required time-zone overlap.
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