Technical Support Representative

New

WingIT support

Please only apply for this job if you are located in India, US work hoursFull-TimeJunior

Salary not disclosed

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Job Details

Languages: Excellent English communication skills, both written and verbal
Experience: At least 1 year proven experience as a Technical Support Representative
Required Skills: MS OfficeTroubleshootingTechnical supportCRMCustomer support

Have at least 1 year of proven experience as a Technical Support Representative.
Have excellent written and verbal English communication skills.
Have strong phone, email, and instant messaging communication skills.
Have solid organizational and time-management skills.
Be familiar with desktop sharing, cloud services, CRM, and VoIP.
Have experience with word-processing software and spreadsheets, such as MS Office.
Know online calendars and scheduling tools such as Google Calendar.
Be able to work a graveyard shift during US work hours.
Have a USB headset with noise cancellation and a working webcam.
Have a main and backup computer with at least a 1.8 GHz processor and 4 GB RAM.
Have a wired main internet connection of at least 25 Mbps and backup internet of at least 10 Mbps.

Troubleshoot IT issues, including login, password reset, and remote access tracker problems.
Provide technical support by phone, email, and chat.
Help provide, update, and regularly send invoices.
Guide customers through their initial interactions with the platform or product.
Create walkthrough workflows and FAQs to assist with customer onboarding.
Document customer interactions in the CRM and keep records up to date.
Use the client's ticket system to track service requests and customer feedback.

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