Senior Business Analyst
New
J
JobgetherHealthcare technology
This fully remote opportunity ... based in the United States.Full-TimeSenior
Salary97,968 - 126,500 USD per year
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Job Details
- Experience
- At least 8 years of relevant professional experience, or an equivalent combination of education and experience
- Required Skills
- Change ManagementSlackServiceNow
Requirements
- Hold a bachelor's degree and have at least 8 years of relevant professional experience, or an equivalent combination of education and experience.
- Have hands-on experience with SharePoint Online, including document libraries, metadata tagging, lists, modern pages, permissions, and user groups.
- Demonstrate ability to develop, maintain, and improve process documentation, procedures, templates, and knowledge management assets.
- Have experience supporting technical, clinical, or PMO teams in complex project or implementation environments.
- Have experience with change management, reporting, workflow tracking, issue resolution, escalation procedures, and milestone monitoring.
- Be able to coordinate communications across cross-functional teams and work with subject matter experts, content owners, stakeholders, and leadership.
- Be familiar with knowledge management principles, content governance, documentation standards, and structured information repositories.
- Be able to prepare high-quality documentation, presentations, and briefings for diverse audiences.
- Be able to manage competing priorities, adapt to changing requirements, and meet deadlines.
- Be able to work independently while following written policies, procedures, work instructions, and established processes.
- Be able to obtain a Public Trust Level 5 (T5) background investigation.
- Be willing and able to travel approximately 10–25% of the time, depending on program needs.
- Oracle Cerner certification may substitute for 3 years of required experience.
Responsibilities
- Support knowledge management operations and administer SharePoint Online program information.
- Create and maintain SharePoint lists, document libraries, modern pages, metadata structures, permissions, and user groups.
- Monitor and triage knowledge management tickets, coordinate resolution, and track outstanding issues.
- Develop and maintain process documentation, procedures, templates, and structured knowledge repositories.
- Coordinate the Lessons Learned process, including submissions, updates, progress tracking, and documentation.
- Coordinate content reviews with subject matter experts and content owners to validate governance recommendations.
- Support GovSlack user administration, including account creation, removal, access troubleshooting, and user support.
- Prepare presentations, briefings, and status updates for program audiences, including leadership and customers.
- Support PMO activities related to contract execution, workflow tracking, reporting, and operational coordination.
- Identify process gaps and recommend improvements to SharePoint governance, documentation, and operational workflows.
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