Bilingual Care Coordinator

Alignment HealthHealthcare case management

Remote – California (Outside Bay Area), Monday–Friday, 8:00 AM – 5:00 PM (Pacific Time)Full-TimeJunior

Salary41,472 - 62,208 USD per year

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Job Details

Languages: Bilingual in Spanish or Vietnamese (required)
Experience: Minimum 1 year of experience in a healthcare IPA setting; minimum 1 year of experience with referrals and prior authorizations
Required Skills: Microsoft Excel

Be bilingual in Spanish or Vietnamese.
Have at least 1 year of experience in a healthcare IPA setting.
Have at least 1 year of experience with referrals and prior authorizations.
Have a high school diploma or GED; a bachelor's degree is preferred, or 4 additional years of experience may be substituted for the degree.
Have basic computer skills, including Microsoft Outlook, Word, and Excel.
Type at least 25 words per minute.
Be familiar with Medi-Cal and managed care plans.
Medical Assistant or Medical Terminology certification is preferred.
Previous training in medical terminology or experience in clinical support roles is preferred.

Conduct member outreach to support referrals, authorizations, medication refills, provider appointments, and other care needs.
Complete tasks and assessments in the Case Management system for hospital and SNF discharges.
Collaborate with RN Case Managers to manage a panel of SNP members.
Monitor alerts for changes in condition, admissions, discharges, and diagnoses, and communicate updates.
Build trust with members and act as a liaison and advocate for their care.
Document interactions and maintain accurate member records.
Support provider communication by faxing or mailing documents and requesting medical records.
Attend interdisciplinary team meetings and participate in member case reviews.
Maintain confidentiality and meet departmental deadlines.

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