Master Scheduler
M
Midi HealthVirtual healthcare
Employees can live anywhere in the United States, Sunday through Thursday, 9:30am - 6pm PSTFull-TimeJunior
Salary$30/hour, non-exempt
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Job Details
- Experience
- Minimum of 1 year experience working for a digital healthcare company is required; Minimum of five (5) years as a Clinical Scheduler building clinician schedules in AthenaHealth; 5+ years using AthenaHealth (Athena) required
Requirements
- Have at least 1 year of experience working for a digital healthcare company.
- Have at least 5 years of experience as a Clinical Scheduler building clinician schedules in AthenaHealth.
- Have 5 or more years of experience using AthenaHealth (Athena).
- Be proficient in scheduling across multiple time zones.
- Have strong attention to detail.
- Work Sunday through Thursday, 9:30am to 6pm PST.
Responsibilities
- Process clinician time off, schedule changes, and Clinician Hub requests according to established guidelines.
- Complete assigned queue expectations and update availability, administrative blocks, and recurring adjustments.
- Manage patient rescheduling workflows resulting from schedule updates.
- Maintain accurate documentation and ticket categorization.
- Prioritize requests by urgency and patient impact, maintaining ownership through resolution and escalating barriers promptly.
- Manage urgent callouts, disruptions, and time-sensitive patient rescheduling.
- Build and maintain schedules, templates, appointment durations, and ramp schedules, auditing for accuracy.
- Provide backup support across queues during PTO, volume spikes, or launches.
- Support onboarding, offboarding, process testing, cleanups, and ongoing cross-training.
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