Senior Affiliate Payment Ops Specialist
New
H
HighLevelSaaS affiliate payments
Listing location: United States; Workplace type: Remote; Structured job location: United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of related experience in commissions, partner or affiliate payouts, revenue operations, billing, or finance operations.
- Required Skills
- Microsoft ExcelGoogle Sheets
Requirements
- Bring 5+ years of related experience in commissions, partner or affiliate payouts, revenue operations, billing, or finance operations.
- Have extensive experience running a commission cycle end to end.
- Demonstrate advanced proficiency in Excel or Google Sheets.
- Have hands-on experience with payment or vendor management platforms such as RAMP, Bill.com, Tipalti, or similar.
- Review commission reports, identify errors, trace root causes, and drive issues to resolution before payout cutoffs.
- Explain complex finance situations in plain language to stakeholders and affiliates.
- Write clear, concise instructions and documentation.
- Handle confidential financial information with high integrity.
- Preferred: Affiliate or partner program experience, particularly in SaaS.
- Preferred: Familiarity with affiliate tracking platforms such as FirstPromoter.
- Preferred: Exposure to FTC endorsement rules or partner program compliance.
- Preferred: Experience supporting internal or external audits on payment or commission cycles.
Responsibilities
- Own the full payment lifecycle from signed agreement through payout for commissions and contractual payments.
- Serve as the primary contact for affiliates on commission and endorsement contract matters.
- Partner with Affiliate Managers to verify deliverable completion ahead of each payment cycle.
- Provide final sign-off on payment accuracy in partnership with Revenue Operations.
- Resolve payout disputes, clawbacks, refunds, chargebacks, duplicate accounts, and self-referrals with affiliates.
- Apply affiliate program policies and agreement terms to payment decisions, collaborating with compliance teams when needed.
- Write SOPs, an exception policy, and the calculation methodology, and automate manual work over time.
- Work with Affiliate, Revenue Operations, Finance, and Legal to maintain a shared source of truth and improve the process.
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