Banking Customer Service Representative
New
U
Unifin IncBanking services
Location: Guatemala Ciudad, GT; Work At HomeFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Have at least 1 year of BPO experience.
- Required Skills
- Problem SolvingCustomer service
Requirements
- Have at least 1 year of BPO experience.
- Have completed high school education.
- Demonstrate a drive to provide excellent customer service.
- Have strong interpersonal and comprehension skills.
- Be flexible in working a shifting schedule.
- Be capable of handling escalated situations, remittances, and disputes.
- Demonstrate communication, probing, and problem-solving skills.
- Have cable or fiber internet access; DSL and satellite are not permitted.
- Have a minimum internet speed of 10 Mbps download and 10 Mbps upload.
- Connect the PC or laptop to the internet with a hardwired connection; wireless access is not permitted.
- Have backup internet service.
Responsibilities
- Handle inbound calls about customer inquiries and complaints in a financial or banking services environment.
- Maintain a positive, empathetic, compassionate, and professional attitude toward customers.
- Resolve service problems, including customer complaints and their causes.
- Answer customer queries in a timely manner and ensure they are satisfied with the response.
- Address customer concerns and provide solutions through channels such as email, chat, or social channels.
- Escalate customer complaints to the Operations Supervisor when needed.
- Ensure escalated issues are resolved efficiently.
- Provide accurate and complete information using the company's communication methods.
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