Indonesian Content Specialist
New
W
Welo DataContent operations
USA (Remote), PSTFull-TimeJunior
Salary23 USD per hour
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Job Details
- Languages
- Native-level or fully bilingual fluency (spoken and written) in the Indonesian language
- Experience
- 1–2 years in content operations, content review, digital QA, or a similar field is preferred but not required (role-dependent).
- Required Skills
- Content creationMicrosoft ExcelMS Office
Requirements
- Have native-level or fully bilingual fluency in spoken and written Indonesian.
- Bring strong cultural awareness of the Indonesian market.
- Demonstrate exceptional attention to detail and the ability to follow step-by-step procedures and quality standards.
- Use basic problem-solving skills to identify issues, gather evidence, and follow escalation paths.
- Manage time effectively and consistently meet productivity and quality expectations.
- Be comfortable using multiple tools and web platforms and learning new systems quickly.
- Be proficient with MS Office, including Outlook, Word, Excel, and PowerPoint, and with web browsers.
- Be comfortable working with content that may be sensitive or offensive.
- Experience in content operations, content review, digital QA, or a similar field is preferred but not required.
Responsibilities
- Perform daily content curation for written publications and audio content using established SOPs, checklists, and client guidelines.
- Validate content and metadata for completeness, consistency, and basic accuracy; apply straightforward corrections when covered by guidelines.
- Document content issues, defects, and bugs in internal tools using required templates and ticketing standards.
- Escalate unclear, high-impact, or out-of-policy issues to the Team Lead or SME with context and supporting evidence.
- Manage assigned queues to meet throughput expectations and turnaround times or SLA requirements.
- Follow information security, confidentiality, and secure work environment requirements where applicable.
- Participate in team meetings, calibration sessions, and required training, and incorporate feedback to improve accuracy and consistency.
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