Claims Coordinator
S
SedgwickInsurance claims
Remote - UKFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelCustomer serviceData entry
Requirements
- GCSE Maths and English at Grade C/4 or above, or equivalent, as a minimum qualification.
- Strong administration and planning skills.
- Customer service skills and a friendly, professional telephone manner.
- Strong verbal and written communication skills.
- Excellent attention to detail when capturing and entering claim information.
- Competence using Microsoft Word and Excel.
- Accurate keyboard and data-entry skills.
- Ability to manage multiple tasks, competing priorities, and deadlines.
- Previous experience in a professional office or administrative environment is advantageous.
- Previous insurance industry experience, particularly in claims or customer service, is beneficial.
Responsibilities
- Set up new claims accurately from first notification.
- Triage cases and support their efficient allocation.
- Coordinate loss adjuster appointments and manage busy adjuster diaries.
- Arrange contractors where required.
- Communicate with customers, policyholders, clients, colleagues, and loss adjusters.
- Handle enquiries professionally by telephone and email.
- Capture claim information accurately in systems.
- Manage competing priorities and meet deadlines and service standards.
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