CX Coordinator, Pharmacy
F
FelixDigital healthcare
Remote, CanadaFull-Time
SalaryCA$50K - CA$55K; CA$50K – CA$55K • Offers Equity
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Job Details
- Required Skills
- Problem SolvingWritten communicationCustomer support
Requirements
- Have experience in a customer-facing role.
- Have experience with Intercom Helpdesk or a related platform.
- Write clearly and explain complex ideas simply.
- Make confident decisions and take initiative without constant direction.
- Ask questions, investigate root causes, and seek to understand how things work.
- Pharmacy experience is a plus, including in-person pharmacy work or remote pharmacy operations support.
- Telehealth or digital health experience is a bonus.
Responsibilities
- Provide personalized patient support through chat and email.
- Collaborate with pharmacy, medical, and logistics partners to support patients.
- Guide patients through onboarding and answer questions about pricing, process, and products.
- Review AI-generated responses for gaps and suggest improvements.
- Capture patient learnings and share insights across the organization.
- Identify patterns and support gaps, and help improve support over time.
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