IT Operations Analyst
J
JobgetherIT operations
Based in BrazilFull-Time
Salary$1,500 USD annual Learning & Development allowance
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Job Details
- Required Skills
- PythonRESTful APIsTerraformGoogle Workspace
Requirements
- Demonstrated experience administering enterprise SaaS, identity, and endpoint-management environments at organizational scale.
- Hands-on experience with Google Workspace or Microsoft 365, an identity provider such as Okta or Entra, and MDM platforms such as Kandji, Jamf, or similar.
- Practical understanding of SSO, SAML, SCIM, DNS, certificates, identity security, and secure access principles.
- Experience with Zero Trust technologies such as ZTNA, Secure Web Gateway, or modern network access controls.
- Ability to troubleshoot and take ownership of an existing Zero Trust environment while improving its reliability and usability.
- Experience writing code in Python, Apps Script, or a similar language and working with REST APIs.
- Proven ability to build internal tools or workflows that reduce recurring manual work.
- Experience managing macOS fleets, zero-touch provisioning, endpoint compliance, and device-security baselines.
- Experience with service operations, including incident and change management, operational metrics, documentation, and knowledge management.
- Solid security and infrastructure fundamentals, including endpoint hardening, identity security, DNS, certificates, and secure network access.
- Strong process-improvement instincts, analytical thinking, communication, ownership, troubleshooting, and continuous-learning skills.
- Terraform or other Infrastructure as Code, Cloudflare, n8n, AI/LLM-assisted workflows, Chrome Enterprise, deep macOS administration, or exposure to SOC 2 or ISO 27001 environments are advantageous.
Responsibilities
- Own the lifecycle of corporate technology, including Google Workspace, identity providers, MDM, SaaS applications, endpoint standards, asset management, and joiner–mover–leaver processes.
- Administer and improve identity and access environments, including IdPs, SSO, SAML, SCIM, DNS, and certificates.
- Operate and enhance Zero Trust capabilities, including ZTNA, Secure Web Gateway, DNS filtering, tunnels, and identity- and device-aware access policies.
- Maintain secure access to internal applications and services, troubleshooting connectivity and access issues.
- Build internal automation and tooling using Python, Apps Script, REST APIs, Terraform, n8n, and AI-assisted workflows.
- Establish and improve incident, problem, and change management, service catalogs, knowledge bases, service metrics, capacity planning, and operational readiness.
- Improve endpoint reliability through zero-touch provisioning, compliance baselines, fleet health monitoring, reporting, SaaS governance, and self-service capabilities.
- Deploy and maintain operational security controls, harden endpoints, support security incidents, and maintain security baselines.
- Identify recurring operational problems and improve the underlying systems and processes.
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