Lead Product Manager, Customer Experience - EPIC EMR Integrations
New
J
JobgetherDigital health
Fully remote position within the United States.Full-TimeLead
Salary141,300 - 176,600 USD per year
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Job Details
- Experience
- 8–12+ years of experience in product management, digital health, healthcare technology, interoperability, or related disciplines; 5+ years of experience implementing, improving, or supporting Epic EMR workflows.
- Required Skills
- Product ManagementRESTful APIs
Requirements
- Hold a bachelor’s degree in Business, Healthcare, Informatics, Engineering, or a related field.
- Have 8–12+ years of experience in product management, digital health, healthcare technology, interoperability, or related disciplines.
- Have 5+ years of experience implementing, improving, or supporting Epic EMR workflows.
- Demonstrate success leading complex product strategies and cross-functional initiatives with enterprise-wide impact.
- Bring significant experience with healthcare interoperability, clinical workflows, and scalable EMR integrations.
- Have a deep understanding of HL7, FHIR, APIs, and EMR integration approaches.
- Demonstrate advanced product management expertise in strategy, portfolio planning, prioritization, discovery, delivery, and outcome measurement.
- Translate customer, clinical, business, and technical requirements into scalable product solutions.
- Bring stakeholder management, executive communication, presentation, and relationship-building skills.
- Influence without formal authority and align teams across complex organizations.
- Demonstrate strategic and analytical judgment, commercial awareness, and business judgment.
- Bring leadership, mentoring, and coaching capabilities.
- Work effectively in a hands-on role involving extended computer use, written and verbal communication, and occasional travel to off-site meetings or training.
Responsibilities
- Define and drive multi-year product strategy for customer-facing EMR integrations, with a primary focus on Epic.
- Set product priorities and investment recommendations by balancing customer needs, business objectives, technical feasibility, regulatory considerations, and platform value.
- Lead roadmap planning for integration, workflow, interoperability, and customer experience capabilities.
- Build data-driven business cases and communicate priorities, risks, tradeoffs, and recommendations to senior stakeholders.
- Partner with strategic customers, clinicians, and health systems to understand needs and shape product direction.
- Guide interoperability priorities involving HL7, FHIR, APIs, discrete data exchange, and clinical workflows.
- Align Product, Engineering, Clinical, Commercial, Operations, and Customer Success teams around priorities and execution.
- Define success metrics and use quantitative and qualitative insights to evaluate adoption, workflow utilization, customer experience, efficiency, and business performance.
- Mentor Product Managers and cross-functional partners in product strategy, discovery, roadmapping, prioritization, delivery, and outcome measurement.
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