Director, Account Management
New
H
HiltonHospitality procurement
The location for this position is virtual/remote (within Canada)Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- Eight (8) years of professional experience in hospitality and/or procurement/supply chain related roles
- Required Skills
- Data AnalysisCustomer SuccessAccount Management
Requirements
- Have eight years of professional experience in hospitality and/or procurement or supply chain-related roles.
- Have experience analyzing information to make data-based business decisions.
- Have experience delivering presentations to executive-level stakeholders.
- Be able to travel approximately 25%–50%.
- Account management or customer success experience is useful.
- Experience leading teams or direct reports is useful.
Responsibilities
- Serve as the primary contact for customer leadership and address day-to-day needs while identifying and executing growth opportunities.
- Coordinate with customer procurement and operations teams, suppliers, and HSM internal teams to support strategic initiatives.
- Act as the first HSM escalation point for supplier-related issues in the market.
- Partner with customer leadership to set long-term strategic objectives and drive initiatives.
- Work with HSM Category Management to identify opportunities and expand programs and services in the market.
- Coordinate with the HSM Onboarding team to add properties as customers join or expand the program.
- Promote program participation through reporting, coaching emails, and business reviews for ownership and management groups.
- Lead contributions to strategic business reviews with customers and suppliers.
- Increase program growth and adoption by expanding HSM programs and services in the market.
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