Managed Services Consultant
New
S
SalsifyProduct experience management
Remote - PortugalFull-TimeJunior
Salary34,850 - 41,000 EUR per year
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Job Details
- Experience
- At least one year of hands-on experience with retailer portals; at least one year of experience working with GDSN; at least two years of experience supporting enterprise customers through the launch or ongoing operation of a platform. Preferred: at least one year of direct experience with Salsify PXM.
- Required Skills
- Problem Solving
Requirements
- Have at least one year of hands-on experience with retailer portals such as Amazon Vendor Central, Target Partners Online, Home Depot IDM, or Walmart Supplier One.
- Have at least one year of experience working with GDSN.
- Have at least two years of experience supporting enterprise customers through a platform launch or ongoing operation.
- Be able to prioritize and deliver work for several customers at once with limited oversight.
- Demonstrate problem-solving skills, including making sound decisions when requirements are incomplete and adjusting course when a solution does not work.
- Communicate clearly with customers, use good judgment in managing scope, and handle difficult conversations constructively.
- Preferred: have at least one year of direct experience with Salsify PXM.
- Preferred: have experience piloting new service offerings or resolving complex custom configurations.
- Preferred: have experience mentoring colleagues or sharing knowledge across teams.
Responsibilities
- Own day-to-day delivery across multiple managed services customers, balancing planned work, recurring operations, and emerging priorities.
- Understand customer goals, pain points, and operating contexts; recommend and implement solutions that improve their use of Salsify.
- Configure and troubleshoot Salsify PXM and related retailer workflows, including complex or nonstandard requirements.
- Support work involving retailer portals and the Global Data Synchronization Network (GDSN), coordinating issues through resolution.
- Manage customer expectations, communicate progress and risks, and propose workable alternatives when requests are outside scope or an approach is ineffective.
- Deliver services on time and within agreed scope while maintaining a positive customer experience.
- Partner with internal teams, including Product, to investigate issues, validate solutions, or pilot new service offerings.
- Share knowledge and develop expertise in the platform, retailer processes, and customer use cases.
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