Customer Service Representative II
New
S
SupportNinjaCustomer service
Remote - PhilippinesPart-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 2 years of previous customer service experience, preferably in a call center environment
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Have at least 2 years of previous customer service experience; call center experience is preferred.
- Have knowledge of and experience with a CRM.
- Be proficient in using computers and various software applications.
- Have strong verbal and written communication skills.
- Have strong problem-solving skills.
- Have strong attention to detail.
- Be available to work 20–24 hours per week; the schedule is subject to change.
Responsibilities
- Respond to customer inquiries through up to two channels, such as phone, email, or chat.
- Provide customers with in-depth information about products and services.
- Resolve complex customer issues and follow up to confirm their satisfaction.
- Document customer interactions accurately in the organization’s CRM.
- Handle escalated cases and ensure they are resolved efficiently.
- Manage high-pressure situations with professionalism and composure.
- Meet or exceed performance targets for related KPIs.
- Keep product, service, and process knowledge current through training and continuous learning.
- Collaborate with other departments to resolve customer issues.
View Full Description & ApplyYou'll be redirected to the employer's site
