Customer Service Representative
New
1
1840 & CompanyCustomer service, BPO
Source API remote eligibility restrictions: Philippines, possible work on weekends on EST time zoneContractJunior
Salary3.75 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent, conversational, and natural English proficiency.
- Experience
- 1+ year of contact center and/or customer service experience
- Required Skills
- Customer serviceLead Generation
Requirements
- Have 1+ year of contact center and/or customer service experience.
- Have experience handling escalated cases and upselling.
- Demonstrate fluent, conversational, and natural English proficiency.
- Have excellent verbal and written communication skills and a professional, empathetic demeanor.
- Type at 20+ WPM.
- Demonstrate attention to detail, critical thinking, and problem-solving skills.
- Work independently and manage time effectively.
- Be reliable and punctual.
Responsibilities
- Assist customers with product questions, order processes, shipping details, and website guidance.
- Provide updates on existing orders, create customer accounts, and help place standard orders.
- Handle escalated customer concerns and work toward satisfactory resolutions.
- Manage voicemail, e-fax, email, Bazaar reports, and social media escalations.
- Respond to customer inquiries and complaints and document interactions and resolutions accurately.
- Set up new reseller accounts in M3.
- Research lost packages, initiate UPS traces, and assist with claims processing.
- Conduct internet research, outbound calls, and email outreach to generate leads.
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