Customer Service Representative
1
1840 & CompanyCustomer service
Source API remote eligibility restrictions: Philippines, possible work on weekends on EST time zoneTemporaryEntry
Salary3.75 USD per year
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Job Details
- Languages
- Fluent, conversational, and natural English proficiency.
- Experience
- 1+ year of contact center and/or customer service experience, including handling escalated cases.
- Required Skills
- Customer serviceWritten communicationLead Generation
Requirements
- Have 1+ year of contact center and/or customer service experience, including handling escalated cases.
- Demonstrate fluent, conversational, and natural English proficiency.
- Type at a speed of 20+ WPM.
- Communicate verbally and in writing with a professional and empathetic demeanor.
- Apply attention to detail, critical thinking, and problem-solving skills.
- Work independently and manage time effectively.
- Be reliable and punctual.
- Be available for a shifting and rotating schedule, including possible weekend work on EST time.
Responsibilities
- Assist customers with product questions, order processes, shipping details, and website guidance.
- Update customers on existing orders, create customer accounts, and help place standard orders.
- Handle escalated customer concerns and work toward satisfactory resolutions.
- Respond to voicemail, e-fax, email, Bazaar reports, and social media escalations.
- Document customer interactions and resolutions accurately.
- Set up new reseller accounts in M3.
- Research lost packages, initiate traces, and assist with UPS claims processing.
- Identify potential customers through internet research, outbound calls, and email outreach.
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